Refund Policy

Transparent and understandable refund terms for your assurance

Overview

At CalmSeaShore, we recognize that situations may arise when plans need to change, and we are committed to maintaining straightforward and clear refund practices. This document provides the guidelines under which refunds can be requested for our yacht rental services.

We ask that you carefully examine this policy before securing a reservation. By reserving a yacht with CalmSeaShore, you are consenting to and accepting these terms regarding refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Qualifies for: Complete refund except for service charges

Processing Duration: 5-7 business days

Service Charge: $50 for credit card transactions

Requirements: Must be requested formally through email or by telephone

24-72 Hours Before Charter

50% Refund

Qualifies for: Half of the complete charter expense

Processing Duration: 7-10 business days

Service Charge: $25 taken from the refund amount

Requirements: A valid explanation is needed; administrative costs apply

Less than 24 Hours Before Charter

No Refund

Qualifies for: Refunds are not available

Exceptions: Exceptions for emergencies may be taken into account

Alternatives: At management's discretion, a credit for chartering may be offered

Requirements: Documentation is necessary for emergency claims

Weather-Related Cancellations

Our Weather Guarantee

Your safety comes first. In the event that our licensed captain determines that the weather conditions are not safe for sailing, we present you with several choices:

  • Complete Refund: A full refund is provided if rescheduling is not viable
  • Reschedule: We offer the opportunity to transfer your booking to another available slot without any extra charge
  • Charter Credit: A voucher good for one year from the original booking date

Weather Evaluation Procedure

We take the following into account when assessing weather conditions:

  • Analysing wind speed and direction
  • Assessing wave height and ocean state
  • Visibility and forecasted rainfall
  • Advisories and cautions issued by the Coast Guard
  • Evaluation of safety by our professional captain

Decision Timeline: A decision regarding weather cancellations is made no later than 4 hours before the planned departure time.

Medical Emergency Refunds

Critical Circumstances

We comprehend that unforeseen medical emergencies can arise. The following are scenarios that might be eligible for special consideration:

  • Sudden sickness or injury necessitating hospital admission
  • Passing of a close family member
  • Critical military service obligations
  • Legally mandated jury service or court appearance
  • Natural catastrophes impacting travel

Documentation Requirements

To accommodate requests for emergency refunds, you'll need to provide the following:

  • A medical statement or proof of hospitalization
  • Death certification when relevant
  • Detailed military commands
  • Court summons or official notification of jury duty
  • Emergency declarations or advisories regarding travel

Processing: Refunds due to emergencies are processed within a timeframe of 3-5 business days once the proper documents are received.

Operational Cancellations

Technical Issues

Should the assigned boat encounter an irreparable mechanical issue:

  • Alternate Boat: We will attempt to offer an equivalent replacement vessel
  • Full Refund: Provided when no adequate alternative boat can be found
  • Partial Refund: If the replacement vessel operates at different rates
  • Compensation: Potential additional compensation for the inconvenience may be available

Unavailability of Crew

Although it rarely happens, if the certified crew is unable to be present:

  • Replacement crew will be arranged if feasible
  • Full refund is given if the charter is not possible
  • Option to reschedule with no extra cost

Refund Processing

Payment Method

We process refunds using the same method originally used to make the payment:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Processing Fees

Credit Card Transactions

$50 charge for cancellations that occur more than 72 hours prior

Bank Transfer Refunds

$25 charge for all refunds executed via bank transfer

International Transactions

There could be additional charges for international financial operations

Charter Credits

Scenarios for Credit Issuance

Charter credits are sometimes presented as an alternative to a refund under certain conditions:

  • Late cancellation instances (under 24 hours)
  • Cancellations due to weather
  • Voluntary requests for rescheduling
  • Complications in operation

Stipulations for Credit

  • Validity: Credits are valid for a period of 12 months post-issue
  • Transferability: Credits are non-transferrable to other individuals
  • Value: Equal to the total cost of the charter, without deductions for processing
  • Application: May be used for any available yacht rental
  • Expiry: Extensions are not granted beyond the 12-month period

Refunds for Partial Services

Disruptions in Service

Should your yacht charter be disrupted or shortened due to facets within our control:

  • A refund proportional to the unused portion
  • A voucher for a future charter of the same value
  • Additional complimentary services or upgrades

Interruptions Caused by Guests

If a yacht rental must end earlier due to actions or safety infractions by guests:

  • No reimbursement for the unused duration
  • Full payment for the charter remains obligatory
  • Extra fees may be levied

Conflict Resolution

Should there be a disagreement regarding a refund decision, options include:

  • Ask for an evaluation by our administrative staff
  • Submission of any additional evidence or documents
  • Seek out consumer protection bodies for mediation
  • Explore legal options as permitted by prevailing legislation

Submitting a Refund Request

Step 1: Reach Out

Send us your refund petition via:

Step 2: Offer Details

Your request should include:

  • Confirmation code of your reservation
  • The scheduled date and time of the charter
  • Cancellation rationale
  • Any relevant supporting documents
  • Preferred method for refund

Step 3: Verification and Execution

Once we receive your claim, acknowledgement will be provided within a day, assessment under this policy will occur within two days, and any ratified refunds will be handled as outlined in the processing times stated above.

Vital Reminders

  • All requests for refunds must be submitted in a written format
  • Refund processing is carried out in $, irrespective of the original transaction currency
  • We strongly advocate obtaining travel insurance
  • This document of terms is subject to alterations, provided a 30-day notice is given
  • The refunds conform to relevant tax laws and regulations

Contact Information

Should you have inquiries regarding refunds or wish to initiate a refund request:

Refunds Department
CalmSeaShore Marine Services Ltd.
Yacht Haven Grande
Miami FL 33131
USA

Phone: +1 305-200-1234
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revised: August 21, 2026

Our refund policy aims to be equitable and transparent. We encourage a thorough review of these conditions before you finalize your booking and are here to answer any questions you might have.